Terms and Conditions – Consultel Special Consultancy Offers

Scope of these Terms and Conditions

These Terms and Conditions apply solely to the Special Consultancy Offers and promotions that are offered by Consultel from time to time. They set out the terms of the contract between the Customer (“you”) and Consultel.

By completing a signed application form, you acknowledge that you are aware of the following terms and conditions and that all transactions conducted with us will be subject to these terms and conditions only.

These Terms and Conditions cannot be amended or varied without the written consent of Consultel. All orders made pursuant to these Terms and Conditions contain the entire understanding between you and Consultel

We may make changes to these Terms and Conditions at any time without notice to you.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Special Consultancy Offers (“the works”)

The following specific terms apply to current Special Consultancy Offers:

  • ·         Contact Centre Health Check

These works are suitable to contact centres which have no greater than 40 operating seats and are housed within a single location. Where two or more locations exist or where there are more than 40 seats, Consultel will provide a fee upon request.

  • ·         Unified Communications Jump Start Program

These works are suitable to Small to Medium Enterprises (SMEs), Enterprise and all levels of Government organisations.

Consutel will use all reasonable endeavours to undertake the works as offered; subject to the following:

  • ·         That the works are conducted with 50km of the Melbourne GPO.
  • ·         That works outside of 50Km from the Melbourne GPO will attract a travel charge in addition to the service price (“Fee”).
  • ·         That you make available timely access to suitable staff and information as requested by Consultel to complete the works.

Force Majeure

Consultel is not liable for delays in performing any obligations under these terms and conditions caused by circumstances beyond our reasonable control including, but not limited to, catastrophes, fire, internal or external strike, wars, terrorists acts, internal or external breakdowns or failure, and, in general, any event not allowing orders to be processed properly. Consultel will work hard to perform its obligations within a reasonable extension of time.

Electronic Communication

When you are communicating with us electronically you consent to Consultel electronically storing thus information. Consultel will use all reasonable endeavours to protect and secure any information or content you have provided.

Your Order for Special Consultancy Offers

Once you have placed your order, we will confirm the receipt of your order and provide you with a consultant who will undertake the works. The consultant will liaise with you to determine the timing and schedule for the works to be conducted. We reserve the right to accept or reject your order for any reason including, but not limited to, the unavailability of our consultant, conflict of interest with other works (either Consultel or one of its partners may have) or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.

The invoice will be raised upon confirmation of your order.


The fee payable is as advertised by Consultel for the conduct of the health check in accordance with these Terms and Conditions and as agreed in writing with you.


Full Payment is to be made within 14 days from the placement of order.


Consultel warranties the works in so far as any areas considered by you to be insufficiently covered and where you have provided the information requested by the Consultel consultant, Consultel will provide remedy through revising or re-performing the works.

If Consultel is unable to remedy the works then it will refund to you the fee paid by you but will not otherwise be liable to the extent permitted by law.


To the extent permitted by law, Consultel will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whether caused by wrongful acts (including negligence), breach of contract or otherwise. Our maximum aggregate liability to you shall in no circumstances exceed the fee charged and we reserve the right to pay such amount to you in total satisfaction of any claim you may have against us.


If any part of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other parts of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.