Consultel specialises in recruitment for the Information and
Communication Technology (ICT) industry. Our professional service experience means
we have the expertise to find and match candidates with the appropriates skills and
experience to roles. As a division of Consultel we have a first-hand understanding
of the precise needs of ICT contractors and employers.
Unlike mainstream recruitment agencies, we don't take a high-volume, low-quality approach
to recruitment. Instead, we adopt a professional, yet personal approach We believe
that our long-term value comes by building strong, honest relationships with a focus
on delivering results every time. As a client or potential candidate our commitment
is based upon delivering service and a solution which matches both parties.
Consultel commenced recruiting in response to demand from our clients and in response
to our own needs to meet client requirements. Our professional service consultants
are able to leverage their understanding of their clients requirements to fill their
permanent and contract recruitment needs.
A key differentiator in the Consultel model is the method by which out staff are rewarded.
Unlike mainstream recruitment agencies where the consultant is paid on the number of
candidates they place, our consultants are on salary and rewarded based upon client
feedback and company performance thereby ensuring maximum client and customer service.
With offices in Melbourne, Sydney, Brisbane and Perth, we can provide Permanent and Contract solutions for:
- Project Director
- Project Manager
- Team Leader
- Project Co-Coordinator
- Project Officer
- Customer Service Officer
- Asset Management Officer
- Trainer Internal
- Independent Network Specialist
- Engineer Transmission
- Geo-spatial Systems Engineer
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- Finance Managers
- Accountant
- Accounts Payable Clerk
- Accounts Receivable Clerk
- Document Writer
- Senior Assistant
- Sales Representatives
- Business Development Manager
- Contract Review Specialist
- Configuration Management Officer
- Consultant Telecommunications
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Our Clients
Consultel is a preferred supplier for a number of organisations ranging in size
from major multinationals to SMEs, with many clients choosing our services exclusively
or as part of a preferred supplier panel.
We do not aim to work with every company or business in the market; rather we prefer to
build relationships with clients on a long term basis.
Resources
Consultel understands that to succeed in business you need the best talent in the market.
In addition to our own extensive networks, Consultel’s Resourcing consultants are backed
by the depth of expertise and resources of Consultel’s professional services staff. This
provides our consultants with the backing in excess of 20 years of industry experience
and professional service consultants in the market providing up-to-date market intelligence
and referrals.
With the current skills shortage, this provides you, our clients, with invaluable access to
highly skilled candidates who are not actively seeking other work.
Candidate Care
Consultel understand the true value of our candidates as well as our clients. To demonstrate
our commitment to our candidates we have a number of programmes in place. These include
post-placement care, as well as holding regular functions and information sessions.
Assessment Centres
Consultel can tailor our assessment centre solution to your specific recruitment
requirements. Through preliminary client meetings and discussions we determined the
following competencies to be relevant for the selection of a Customer Service Representative:
- Customer Focus
Focus on customers’ needs and requirements to ensure customer satisfaction.
- Motivational Fit
Consideration of own drives and understanding the necessity of performance measures.
Understanding of own strengths and weaknesses and ability to manage weaknesses.
- Communication
Ability to communicate information and thoughts in a clear, succinct manner.
- Learning Orientation
Seeking information and ideas, and applying new knowledge competently.
- Problem Solving and Decision Making
Engaging and thinking. Applying knowledge, weighing information and working out
solutions within an appropriate timeframe.
- Teamwork
Working and communicating with others and focus on common and individual goals.
- Sales Ability
Identifying opportunities, negotiating, influencing and gaining commitment from customer.
The Assessment Centre will consist of
1. Telephone Screen
2. Skill Testing (Attention to Detail, Numeric & Alphanumeric, Typing & Excel)
3. Group Activity
4. Role Play – Customer Simulation exercise
5. Behavioural Interview
Role Play - Customer Simulation
The Role Play will be a one to one telephone based customer simulation. The role play
will be customised to simulate the customer environment. The Role Play will measure
the following competencies:
- Communication
- Rapport Building
- Customer Service Focus
- Learning Orientation
- Problem Solving
- Decision Making
We will develop a Behavioural Simulation kit containing instructions for the role player/assessor,
the candidate, candidate evaluation forms.
Group Activity
The group activity can be conducted with groups of 7 to 10 candidates. Each candidate will receive
an assigned issue to present. The assessors will observe the candidates’ activities. We suggest
a ratio of 3 assessors for a group of 7 candidates, and 4 assessors for a group of 10 candidates.
This activity will be custom built to measure the following competencies:
- Communication
- Analytical & Strategic Thinking
- Team Working
- Decision Making
- Influencing and Persuading
