Privacy Policy

This Privacy Policy relates to all of the operations within the Consultel Group ("Consultel") of Companies, and includes information collected from the Company's website ("www.consultel.com.au".)

Consultel is committed to protecting your privacy. Amendments to the Federal Privacy Act were introduced in December 2001 to protect the use of personal information, which is defined as information from which it is possible to identify an individual. This includes a person's name, address and contact numbers. Our Privacy Policy explains the circumstances under which personal information will be collected, used and safeguarded and those instances under which it will be disclosed to third parties.

Who is Consultel? 

Consultel is a provider of professional services, including consulting, recruitment and managed services.

Consultel comprises a number of companies that include:

• Consultel Holdings Pty Ltd, ABN 83 090 921 823;
• Consultel IT&T Pty Ltd, ABN 81 090 073 733;
• Consultel Information Technology Services Pty Ltd, ABN 37 100 179 020;
• Consultel International Pty Ltd, ABN 29 090 706 568; and
• Consultel Industrial Pty Ltd, ABN 66 089 760 298.

Why Does Consultel Collect Information About You?

To achieve our business aims, it is necessary for Consultel to obtain certain information about you for one or more of the following purposes:

• To assist you in finding or retaining work;
• To assist you in career or performance management; and
• To assist Consultel in managing customer and business relationships.

What Information Does Consultel Gather About You?

The type of personal information we collect about you includes your name, mailing address, phone and fax numbers, e-mail address, employment history and qualifications, as well as the details of psychological tests or other assessment results.

Sometimes we may collect sensitive information about you, such as details of your health or any criminal record that you may have. When we collect sensitive information we will obtain your specific consent.

There may be occasions when we obtain information about you from a third party. This may include performance feedback about your work or reports from your nominated referees. Your personal and sensitive information will always be collected by fair and lawful means.

How Will Consultel Use And Disclose Your Information?

Consultel will use your information in a way that is consistent with, or directly related to, the purpose for which it was collected, such as finding you employment.

Consultel may disclose your information to:

• Potential Employers;
• Consultel customers who may wish to engage you as a contractor or temporary;
• Referees;
• A Worker's Compensation body; and
• Suppliers of services to Consultel.

Consultel will seek your consent to use and disclose your information. If you do not provide us with this consent we may be limited in our ability to provide you with our services.

Security of Your Information

Your personal and sensitive information may be stored electronically or in hardcopy. Procedures are in place to protect the security of these records.

Making Sure Your Information Is Accurate

If you inform Consultel of changes in your information, we will endeavour to update and correct your records. Consultel may also contact you or take other reasonable steps to ensure that your information is accurate, complete and up-to-date.

Gaining Access To Your Information & Making Complaints

If you would like to gain access to the information we hold about you or if you wish to make a complaint about how Consultel deals with your personal and sensitive information, please contact our Privacy Coordinator by writing to the address above.

We will deal with your request to provide information within a reasonable time and may seek payment for any reasonable costs associated with providing information to you.

Your Rights As A Candidate

• Consultel does not charge you a fee for the purpose of finding you employment;
• Consultel will not engage in misleading or deceptive conduct (such as advertising a position as being available when the agency knows no such position exists or knowingly giving misleading information to a job seeker about the nature of a position); and
• If you believe Consultel has acted inappropriately you may contact the Department of Fair Trading in your state for information on possible action that may be taken.

Contacting Consultel

If you would like to gain access to your personal information, would like to have your personal information destroyed or would like to issue a complaint about the handling of your personal information please contact us in writing:

Consultel Privacy Officer
Level 1
1A Weston Street
Balwyn VIC
Australia 3103
Email: consultel@consultel.com.au
Phone: +61 3 8256 6111

What If I'm Not Satisfied With Consultel's Response Or Want To Find Out More About Privacy?

If you believe that Consultel has not protected your personal information as set out in this policy, please contact the Federal Privacy Commissioner:

By Telephone:
1300 363 922

By writing to:
Director of Complaints Office of the Federal Privacy Commission
GPO Box 5218
Sydney, NSW 1042

For more information about privacy issues visit the Federal Privacy Commissioner's web site.