The provision of effective, cost efficient and up to
date telecommunications and IT infrastructure is one of the major challenges
facing small to medium business. The proliferation of conflicting advice combined
with a multitude of Vendors pushing their particular product further clouds
an already difficult landscape.
It is within this challenging environment that Management
must keep abreast of the continued changes in the Telecommunication and IT industries.
In order to allow Management to focus
on their core business, Consultel has developed its integrated
Managed Services model.
Our Managed Services offering is aimed at providing you
with an integrated solution that is tailored to your specific requirements.
OUR SERVICE OFFERING
Unlike other Managed Service offers, Consultel provides
a number of unique differences aimed at providing a total solution and not simply
an outsource arrangement.
We recognise that when you outsource part of your business
function you expect to receive a total service that not only meets your services
requirement now but also manages that function into the future.
Consultel’s Integrated Management Model has four
key value components:
BILLING MANAGEMENT SERVICES
The key to a successful IT and Telecommunications strategy is the effective
management of the costs associated with their delivery. Consultel’s Billing
Management Services matches your telecommunication bills to the services installed
and provides a detailed check on the accuracy of the accounts you receive.
We can provide billing details to allow for monitoring of departmental expenditure,
rebilling of call costs to clients where appropriate and management of tariffs/carrier
relationship to ensure you receive the lowest call charges available in the
market.
Our flexible billing software also allows for accurate departmental billing
information that can be transferred directly to the general ledger, providing
you with detailed costing information when required.
NETWORK SERVICES
Our Service offering includes the management of new and existing voice and
data services. This includes provisioning, management of moves, adds and changes,
fault rectification and management. We can also provide on-site staff including
dedicated receptionists, help desk staff and IT support staff.
PROFESSIONAL SERVICES
Unique to Consultel’s Managed Service offering is the access to Consultel’s
full range of Professional Service offerings. Integral to our Managed Service
offering is the planning and management emphasis we place on the continual upgrading
of your network so that it continually meets your business needs and your budget.
We will meet with you regularly to advise of changes and trends in Telecommunications
and IT and plan network upgrades so that they meet your ever changing requirements.
IT SERVICES
Consultel’s IT Service offering provides a hands-on solution tailored
to meet your information systems requirements. We will provide initial advice
and work with you to develop a solution which meets your business and cost requirements.
We can provide ‘bare-bones’ solutions or ‘best-of-breed’
solutions or somewhere in-between.
Our Service offering includes personal support on all IT problems, full PC
support services including procurement/installation/software support/repairs,
helpdesk services, IT solutions advice, network installation/performance monitoring/upgrades,
business continuity solutions, and flexible service options.
Consultel can provide expertise in Microsoft and Lotus Notes applications,
upgrading hardware/software, networking and servers.
