Managed Services

Our managed service offering is aimed at providing you with an integrated solution that is tailored to your specific requirements.

Consultel can build, own and operate a specific business function for your company under a tailored service agreement. Typically these functions are non core or do not fall within the cultural alignment of the business. The client is looking for a partner who understands the operational, commercial and technology issues facing the business. Consultel’s fully managed service offering extends to building the service, recruiting and training the staff.

Consultel has an outstanding managed service track record and capability to deliver within the ICT industry. With 30 years of business intellectual property we have designed and developed services including:

Fully outsourced customer contact centres for carriers

Provided 24 by 7 help desk support services nationally for a tier one carrier

Operated a fully outsourced government technology advisory service nationally to SME’s exceeding all contracted requirements

Provided billing solutions to customers under contract

Our intellectual property and ICT capability helps us identify which components meet the financial and commercial framework for outsourcing.