When did you last check the health of your Contact Centre?
Have you recently checked that your Contact Centre is performing the function that the business expects? Is it providing the level of sales and customer service which reflects your brand position and is the technology meeting the needs of your staff and customers? Consultel can help.
At Consultel we understand that the Contact Centre is the first and often only point of contact you have with your customers, and getting this right is critical to your business; to efficiently service customers, to ensure that you maximise productivity of your staff and to confirm that the technologies you use are suitable.
The Consultel Contact Centre Health Check provides an invaluable way for you to evaluate your current Contact Centre.
If you would like to know more about our health check offer please contact our Business Development Manager:
Mob: 0412 506 951.
For more details please refer to the PDF documents below
|Consultel Contact Centre Health Check|
Also see – Opinion Pieces
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